Terms & Conditions
General terms and conditions
1. scope of application
The following terms and conditions apply to all orders placed via our online store. Our online store is aimed exclusively at consumers.
A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or independent professional activity.
2. contracting party, conclusion of contract
The purchase contract is concluded with Wellgena GmbH.
By using this website and placing an order in this online store, you confirm that you are at least 18 years old. As a matter of principle, we only deliver to end customers.
By placing the products in the online store, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction tools provided and explained for this purpose in the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order, you will receive another confirmation by e-mail.
3. contract language, contract text storage
The language available for the conclusion of the contract is German.
The contract text will not be stored by us.
4. delivery conditions
We deliver your ordered items free of shipping costs directly to your home.
We deliver to the following countries: Germany, Austria, Italy, Liechtenstein, Luxembourg, Portugal, Sweden, Slovenia, Spain, Hungary, United Kingdom.
We deliver only by mail order. Unfortunately, it is not possible to pick up the goods yourself.
In our store, the following payment methods are generally available:
If you choose the payment method prepayment, we will give you our bank details in a separate e-mail and deliver the goods after receipt of payment.
Credit card (Visa, Mastercard)
When you place your order, you also provide us with your credit card details.
After your legitimation as a legitimate cardholder, we will request your credit card company to initiate the payment transaction immediately after the order. The payment transaction will be carried out automatically by the credit card company and your card will be charged.
Your credit card will be charged by our parent company Wellgena GmbH.
After submitting your order, you will be redirected to your bank’s website. In order to be able to pay the invoice amount via Giropay, you must have an online banking account with PIN/TAN procedure that has been activated for participation in Giropay, identify yourself accordingly and confirm the payment instruction to us. You will receive further instructions during the order process. The payment transaction will be carried out immediately afterwards and your account will be debited.
After placing the order you will be redirected to the website of your bank. In order to be able to pay the invoice amount via EPS, you must have an online banking account with PIN/TAN procedure that has been activated for participation in EPS, identify yourself accordingly and confirm the payment instruction to us. You will receive further instructions during the order process. The payment transaction will be carried out immediately afterwards and your account will be debited.
Purchase on account and direct debit via RATEPAY
Additional terms and conditions for RATEPAY payment methods and data protection information of RatePAY GmbH
In order to be able to offer you attractive payment methods, we work together with RatePAY GmbH, Franklinstraße 28-29, 10587 Berlin (“RATEPAY”). If an effective contractual relationship is established between you and us, we assign our payment claim to RATEPAY, provided that you choose a RATEPAY payment method. When using the RATEPAY payment method installment, we assign our payment claim to the partner bank of RATEPAY.
As part of the ordering process, we transmit your data to RATEPAY for the purpose of identity and credit checks, as well as contract processing. All details can be found in the additional GTC for RATEPAY payment methods and the data protection information of RatePAY GmbH, which are part of these General Terms and Conditions.
Purchase on account and financing as well as instant transfer via Klarna.
Under certain circumstances, you may also be offered purchase on account and installment purchase via Klarna. In cooperation with Klarna AB (www.klarna.com), Sveavägen 46, Stockholm, Sweden, we offer you purchase on account and installment purchase as a payment option.
Please note that Klarna Invoice and Klarna Installment Purchase are only for consumuc